Renting a van from Bay Area Auto & Truck Rental can be an ideal option when planning for a road trip or a move. Our van rentals are spacious, comfortable, and perfect for your needs. However, what happens if your rental van breaks down? What then? Well, we certainly do everything to make sure this doesn’t happen in the first place, but here is what you should do if it does.
The moment your rental starts to make strange noises or display warning signs, the first step is to safely pull over to the side of the road. Switch on your hazard lights and park your van as far away from the highway as possible. If you're on a busy road, move as far off the road as possible to avoid blocking other traffic. Once you've parked your van in a safe spot, get out of the van and assess the situation.
The second thing you must do is contact our team. We have a protocol in place for such situations and will guide you on what to do next. We advise that you never try to continue driving your rental if it's broken down. Instead, wait for us to call a trusted towing company and arrange for a new rental.
While waiting for the tow truck, staying safe is critical. If it's dark or hard to see, turn on your van’s interior lights. Make yourself visible to other drivers as best as you can. Stay in your car with the doors locked if you feel unsafe, or find a safe spot near your van to wait for help.
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